Second Opinion Services:

If you're looking to get new servers, figure out why your current servers aren't performing as expected, or you think you could benefit from some consultation on the health of your system, MPG's got your back. With our Second Opinion Services (SOS), we will take a look at the data from your system and dig into where improvements can be made on your system, or find a new system that can handle your growing workload.

To purchase any of our Second Opinion Services, please call us at 1-800-457-6744, 303-939-9648, or email us at support@mpginc.com.

Problem Determination:

Defined as the collection of current day and/or historical performance data from specific, named IBM CPU serial number(s) by the means described in the Agreement. The analysis of said data will identify jobs/users that are consuming CPU, memory, and/or I/O resources. The resulting analysis will be presented in a graphical and tabular format. Service Provider will present findings during a conference call and/or webinar to be mutually scheduled between the Customer and Service Provider between the hours of 8AM and 5PM, Mountain Standard Time, Monday through Friday, US Holidays excluded.

Capacity Planning:

Defined as the collection of current day and/or historical performance data from specific, named IBM CPU serial number(s) by the means described in the Agreement. Service Provider will provide the following deliverables to the Customer:

  1. A "State of the Union" report that includes graphics and narratives that shows the current performance status of each Logical Partition (LPAR) on a given CPU serial number.
  2. One or more "What-If"® graphs modeling a peak historical workload day (24 hours) on different IBM systems configurations. As requested by Customer, the modeling can include the following:
    • Addition or subtraction of workload
    • Annualized growth rate calculations
    • Disk configuration options
    • Server consolidation
    • LPAR configuration
    Memory recommendation also provided.

Service Provider will present output deliverable materials to Customer by email and accompanying telephone conference call between the Hours of 8AM and 5PM, Mountain Standard Time, Monday through Friday, US holidays excluded.

Performance Reporting:

Defined as the creation of performance management reports that include the measurement of the following performance components: CPU, Disk, Memory, and 5250 Response time/transaction statistics when applicable. The generated performance reports will vary depending on the available performance data. That is, historical performance reports will not be generated if the appropriate historical data is not available. The Service Provider and Customer will agree on the scope of the reporting once the performance data environment has been assessed. Service Provider will present output deliverable materials to Customer by email and accompanying telephone conference call between the hours of 8AM and 5PM, Mountain Standard Time, Monday through Friday, US Holidays excluded.

Customized Graphs/Reports:

Defined as set up customized graphs, reports or scripts mutually agreed upon between Customer and Service Provider. These customized graphs and reports are delivered on an "AS IS" basis with no warranty implied. Any updates or addition will be considered a new services engagement.